Message from Senior Leadership Team

Those foundations are made up of high expectations and a strong culture of accountability. As we begin our journey towards high reliability we must start with a common set of goals. These goals, or high expectations, must be large and overarching. They must inform our decisions, provide the guidelines for making good choices. They must define the very core of our commitment to each other and LifeMed.

To get us started we have created six high expectations. These expectations are the bedrock we will build our culture on. As you read through these, you’ll no doubt discover additional items to add at your base level and even personally.

Expectations:

1. We are a learning organization. We will always be curious, ask questions and find facts over rumors.
   1. Search out the facts from the folks who’d know before spreading hearsay and rumors.
   2. Avoid confirmation bias. Ask questions and be willing to learn and accept new information.
2. We are one company. Every decision is made to support LifeMed as a whole, not just for the base or individual.
   1. Leaving a shift uncovered is not a sign your base or region is not valued, but a strategic decision made for the health of the whole theater of operation on that day.
   2. Picking up shifts at another base is as much a benefit to your base as it is theirs. We are all working from the same pile of resources.
3. Be open and share information with your teams and the company. Use your experience and knowledge to constantly improve your team and our operations.
   1. 9B reports are a great way to share your information.
   2. Be open and speak up in meetings and on committees.
4. How we treat each other is important.
   1. Being respectful is non-negotiable. Approach every conversation and situation with positive assumptions and be kind to your teammates.
5. We will strive to always be truthful and transparent.
   1. Leadership is not out to get you, and no one is trying to get one over on leadership.
   2. There are no secrets. Ask questions, be curious and always be truthful, and expect truthful answers in return.
6. Professional conduct, in all facets of our job.
   1. Be professional to each other and our customers.
   2. Everything you write and say, from in person debriefs to your charts and written debriefs, is to be professional, fact based and honest. Avoid hyperbole and make opinions clear as such.
   3. Remember, everything you say and write is discoverable. You may have to explain the language you chose in a court of law.
   4. Avoid accusations and exaggerations. Your opinions and perspective are important, but you will rarely have the whole picture. Avoid saying things you will have to retract if it proves you were wrong.

The event hosted by the American Red Cross was truly inspiring, showcasing numerous heroes and their remarkable stories. Our staff exemplifies the spirit of this award each day.

We encourage all employees to actively participate in recognizing the outstanding efforts of their colleagues by nominating them for the 25th Real Heroes Awards. Let’s continue to celebrate the spirit of heroism and camaraderie within our community.